Analyst - Customer Success (Fresher B Tech)

Bengaluru, Karnataka, India | Operations | Full-time

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Roles & Responsibilities (For Freshers - 2025 Batch B.Tech Graduates)

  • Respond to Brands/ Merchants queries across email, chat, and calls to deliver timely and effective support.

  • Collaborate with internal teams (Business/Operations) to resolve customer concerns efficiently.

  • Follow standard support processes and guidelines to ensure high-quality resolution.

  • Maintain Turnaround Time (TAT) as per the defined Service Level Agreement (SLA).

  • Ensure a seamless merchant experiences through proactive communication and accurate issue resolution.

Required Skills

  • Strong verbal and written communication skills in English.

  • Internship experience involving tools like Intercom, Freshdesk, Front, Zendesk, or similar Customer Support CRMs is preferred.

  • Quick learner with an analytical mindset; able to understand backend systems and basic tech workflows.

  • Detail-oriented, process-driven, and eager to contribute to a fast-paced team.

  • Ability to understand and empathize with user concerns to provide thoughtful and accurate responses.

Good to Have

  • Prior internship or project experience in a FinTech, SaaS, or Tech Product environment.

  • Exposure to startup culture or product-driven organizations.

  • Basic understanding of customer support metrics and user lifecycle in digital platforms.