Senior Associate / Team Lead - Banking Operations

Bengaluru, Karnataka, India | Operations | Full-time

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What You Will Do:

  • Act as a POC for all Terminal Procurement/Merchant Pricing Requests/Sales Priority Request for activating an account/payment method in PG
  • Should have basic understanding of PG products and features
  • Should understand the pricing for PG Product &; drive the TID allocation in the manner of the same
  • Should be able to screen websites, merchant calling if and when required
  • Achieve TAT & Quality targets consistently
  • Target the Terminal procurement/STB cases at 90%
  • Contribute in process improvements; automation in the best interest for the merchants experience
  • Own & execute end to end cost queries internally, cross-functionally & with our banking partner

What You Will Need:

  • 4-7 years of Banking operations role with any licenced Payment Aggregators
  • Strong communication skills, oral & written
  • Proven experience on google sheets or excel knowledge
  • Strong inter/intrapersonal skills and an ability to build rapport with our banking partners
  • Data analytics skills to understand & represent the activities allocated with fine presentation skills