1. Training and Development for Sales Team:
   • Plan and execute training sessions to enhance the skills and performance of the sales team.
   • Develop tailored training modules based on audit outcomes and business requirements.
2. Daily Call Audits and Reporting:
   • Perform detailed audits of sales calls to ensure compliance with scripts, quality standards, and company policies.
   • Prepare and share regular audit reports with actionable insights for the team and management.
3. Identifying Gaps and Providing Training:
   • Analyze call audits to identify skill gaps, process inefficiencies, or knowledge deficiencies.
   • Collaborate with team leads to implement corrective measures through focused training sessions.
4. Compliance and Process Adherence:
   • Ensure the sales team complies with company policies, industry standards, and regulatory requirements.
   • Regularly update and communicate compliance checklists to the team.
5. Performance Monitoring and Feedback:
   • Provide constructive feedback to sales representatives to improve their communication and negotiation skills.
   • Monitor progress and evaluate the effectiveness of corrective actions taken.
6. Developing Quality Standards:
   • Establish and maintain benchmarks for call quality and customer interaction.
   • Regularly review and revise quality standards to align with business goals.
7. Collaboration with Stakeholders:
   • Work closely with sales managers and team leads to align audit objectives with team goals.
   • Share insights from audits to improve overall sales strategies and processes.
     
     

Required Skills:

• Minimum 5 - 8 years experience in the fintech industry preferably in online payments
• 2+ experience in team handling 
• Must understand payments space (preferably worked with payment gateways)
• Knowledge of sales, Training & understanding.
• Experience in product-focused sales and an organized approach to work
• Strong interpersonal skills and the ability to build rapport with merchant by understanding their requirements
• Strong business acumen and product expertise