What You Will Do: 

• Responsible for preventing and detecting potential fraud across all payment channels by meticulously reviewing customer and merchant accounts and utilizing data analysis to identify patterns and anomalies
• Take a proactive approach to identifying fraud risks, assessing the effectiveness of existing controls, and recommending improvements or additional measures to enhance risk management
• Manage complex fraud cases that require a higher level of expertise and judgment
• Make critical decisions regarding fraud investigations, escalation procedures, and the implementation of enhanced controls
• Ensure that SLAs are met for assigned cases and share quality responses as required
• Finding prompt solutions by applying logical reasoning
• Analyzing available information and breaking down problems into manageable components
• Building trust and maintaining effective communication with internal and external stakeholders
• Managing escalations and disputes effectively
• Proactively monitoring queues and workflows to maintain SLA adherence
• Taking independent ownership of assigned pod-level processes and suggesting process improvements

What You Will Need: 

• 5+ years demonstrated expertise in the field of Risk Management and Fraud
• Strong oral and written communication skills, team handing exp.
• Collaborative team player with the ability to establish relationships at all organizational levels
• Keen attention to detail and analytical mindset
• Basic working knowledge of MS Office